Running brain: TECHNOLOGICAL ADVANCEMENTS IN THE BUNDLE DELIVERY MARKET
Technological Innovations in the Package Delivery Sector
University of Phoenix
Dec 5, june 2006
" Moving 8-10 miles a moment for most with the time", whilst these are words of the tune to a song by Greg Seger, these kinds of words could describe a package's knowledge being shipped by simply one of this leading bundle delivery businesses. How these companies have employed technology to further improve their services and how they may expand the usage of technology to enhance productivity and reduce costs is a focus of this kind of paper. Deal Delivery Sector Best Practices
Learning Team A identified two package delivery companies to be studied to get current guidelines regarding technical leveraging. These were United Courier Service and FedEx, two companies that place weighty emphasis on development and investment in emerging technology. For each company, two current best practices have been recognized and investigated and several total opportunities learned that could influence technological breakthroughs to benefit the companies. Usa Parcel Service
Founded in 1907 as being a simple messenger company, Usa Parcel Support (UPS) has grown into a $36 billion firm focused on global sales (UPS, 2005). A key to UPS success is the technology through which they have spent more than captal up to $1 billion per year in website and e-commerce advancements thereby building a more efficient courier delivery system (Hayter, 2002). As with a great many other companies, quick advancements in technology will be creating regular need for opportunity assessment (Rayport & Jaworski, 2004), and UPS has certainly built the most of the developments. One UPS best practice may be the development of a great on-line customer satisfaction center site which provides for a marketspace or the digital corresponding to the physical marketplace (Rayport & Jaworski, 2004). By accessing the UPS internet site, a customer can manage his package shipping and delivery experience by simply creating deliveries, printing delivery labels, establishing fees, monitoring packages, and having customer satisfaction questions answered (UPS, 2005). This has a new more efficient value system simply by enabling easy access can be (Rayport & Jaworski, 2004). Through a group of frequently asked question pages, nearly every customer care issue is usually addressed, reducing the need for live employees monitoring phones while maintaining high customer service standards. The second best practice of UPS is that of bundle flow technology, a program that places a hand held computer with each UPS delivery driver. UPS identified a purpose for more individualized experiences for the bundle recipient (Witt, 2005), a goal that was achieved through this program. These kinds of computers contain a manifest discovering the packages and the path, enabling the driving force to provide better service by simply minimizing overlooked or past due deliveries as a result of misplaced deals (Witt, 2005). This technology improved efficiency and efficiency resulting in cost reductions and increased client satisfaction. In addition to this computerized manifest and route information, package checking is offered through UPS Personal unsecured Tracking. Through this system, digital proof of delivery is available on the webpage within minutes of actual delivery through the use of a digitized unsecured personal of the deal recipient (Hickey, 2001). Research has shown comparatively few complications implementing these programs. Price was a main factor, although UPS understood this purchase was required. Redirecting consumers to the site has been a key expense, but as technology elevated, more people began visiting the website just before calling the company. The cost of deal flow technology implementation and maintenance is high, although customer satisfaction online surveys show an excellent return on this investment. The strategies of equipping each delivery person using a computer and training them was time-consuming, but in the conclusion, worthwhile. This...
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